4100 FAQ — All Your Questions Answered Here

Only a. Having multiple accounts under the same number or the same person violates 4100's terms. If detected, all accounts may be suspended and balances forfeited.

If you don't receive your OTP:

• Wait 30 seconds, then click "Resend".
• Check your network connection.
• Make sure your SIM card is properly inserted.
• If you have an issue, please contact the Help Center.

Log in and Profile → Security → Change Password Go there, enter your current password, enter your new password twice, and save. If you've forgotten your password, use the "Forgot Password?" option on the login page.

Yes, you can. Contact the Help Center to request account suspension or deletion. Make sure to withdraw your balance first. You can also opt for self-exclusion as part of responsible gaming.

4100 currently supports three payment methods:

• bKash — most popular, instant Recommended
• Nagad — fast and easy
• Rocket — Dutch-Bangla Mobile Banking

No hidden charges.

The minimum deposit at 4100 is ৳300. There is no set maximum deposit limit, though daily deposit limits may apply. Visit the Financial Transactions page for full details.

It's usually instant. If not:

• Wait 5–10 minutes and refresh the page.
• Check whether the transaction was successful on bKash/Nagad/Rocket.
• Note down your transaction ID.
• Reach out to the Help Center — provide your transaction ID for a faster resolution.

4100 does not charge any deposit fees. However, bKash, Nagad, or Rocket may apply their own transaction fees. The full amount you send will be credited to your gaming wallet.

Log in and Wallet → Withdrawal page. Select an amount and payment method (bKash / Nagad / Rocket). Usually within Within 15–30 minutes funds are delivered. Processing is completed within 24 hours at most.

Minimum Withdrawal Amount ৳500. Completing KYC verification before withdrawing will speed up the process. Additional verification may be required for large withdrawal amounts.

Common reasons for withdrawal delays:

• KYC verification is incomplete.
• Bonus wagering requirements have not been met.
• During peak hours, there may be a slight delay due to high request volumes.
• A security verification is required.

If you have an issue, please contact the Help Center.

Not directly. To withdraw bonus balance, you must first complete the specified Wagering Requirements (turnover) requirement must be met. Each bonus has its own conditions — check the Bonus page for full details.

After your first deposit, the welcome bonus may be credited automatically or you may need to claim it manually. Visit the Bonus page to view the current welcome offer and read the terms and conditions.

A wagering requirement means how many times you must bet the bonus amount before you can withdraw it. For example: a ৳100 bonus with a 5x wagering requirement means you need to place ৳500 in bets before withdrawing.

Go to your profile to find your referral code or link. Anyone who registers and deposits using your link will earn a bonus — and so will you. See the Bonus page for full details.

A voucher code field is available when making a deposit or claiming a bonus. Enter your code there and the bonus will be applied automatically. Visit the Voucher page to see all active codes.

Once a bonus expires, it will be cancelled automatically. Every bonus has a set validity period, so use it as soon as possible after claiming.

4100 offers 520+ games:

• Slots — most popular, with hundreds of options.
• Live Casino — Play live with real dealers.
• Sports Betting — cricket, football, and more popular sports.
• Fishing Games — Fun arcade-style games.
• Table Games — Blackjack, Baccarat, Roulette.

Yes. All games on 4100 RNG (Random Number Generator) Powered by technology that is completely random and unbiased. Live games are streamed in real time with real dealers. There is no possibility of manipulation.

Yes, 4100 is fully mobile-optimized and works seamlessly on both Android and iOS. No separate app needed — just play directly from your browser. For the best experience, make sure you have a stable internet connection.

• Refresh the page, or close your browser and reopen it.
• Check your internet connection.
• Clear your browser cache.
• If a game disconnects mid-session, your progress will be restored when you reopen it. Your bet will not be lost.

Yes. 4100 uses 256-bit SSL encryption to keep all data secure. Your personal information is never shared with third parties. See the Privacy Policy page for full details.

• Change your password immediately.
• Please notify the Help Center immediately.
• We will temporarily lock the account and conduct an investigation.
• Never share your password with anyone — 4100 staff will never ask for it.

KYC (Know Your Customer) is an identity verification process. For large withdrawals or security reasons, you may be asked to submit a copy of your national ID or passport. This is done solely to protect your account.

No. 4100 is strictly an 18+ platform. Any account found to belong to a minor will be closed immediately. Concerned parents or guardians are welcome to contact our support team.

• Live Chat: Available 24/7 on-site — the fastest option.
• Email: support@4100.im — feel free to write in Bengali.
• Help Center: Detailed guides and solutions.

4100 is fully web-based and works seamlessly on mobile browsers. No separate app download is needed. Simply open the site in your browser and save it to your home screen for an app-like experience.

Yes, 4100 is committed to responsible gaming. Deposit limits, self-exclusion, and cooling-off options are all available at no cost. Visit the Responsible Gaming page for full details.

Check the latest Promotions page for all current offers. The Bonus page has full details on every bonus. The Voucher page lists all active codes. Check back regularly — new offers drop every week.